FAQ’s

Online Storage FAQ

How do I update my information listed on My Account?

You can update your credit card information anytime by logging in to your online account. If you need to update our records (i.e. A new address or phone number) you do that in person, over the phone, or by emailing baldwin@18.188.47.120. If you choose to email your updated information please be clear about what needs to be changed and provide us with the name on the account, facility location and unit number.

Am I able to cancel my insurance online?

No, you’ll need to contact your local storage facility to cancel your insurance. This is not something you can do online from your account.

How much is the Insurance through StorageBlue?

The Royal Blue protection program is $12 a month and will cover you up to 1,000 in loss or damages. You are not required to take our insurance. You may use your homeowners or renters insurance as long as you can provide your Storage Adviser with proper documentation as proof of coverage. If you choice to go with out insurance we are NOT RESPONSIBLE for ANYTHING that happens to your belongings during your stay at StorageBlue.

How do I cancel my reservation?

You can cancel your reservation by contacting the facility where the unit is reserved. Make sure to check for office hours so you’ll reach a Storage Adviser who can work with you to cancel your reservation.

How can I change my email options so I can start or stop receiving emails from StorageBlue?

To receive email from us just make sure your account has your email associated with it. You can do this online or through personnel at your storage facility. To stop receiving email there is an option at the bottom of every email you receive from us allowing you to “opt-out” of emails. Just follow the links to unsubscribe and you’ll stop receiving email from us.

Can I print an invoice or receipt online?

Yes, you can print your invoice or receipt online if you have set up an online account. You’ll need to log in to the My Account section – on the left-hand side click on the link “Payment History” to see your last five payments. For additional receipts, you’ll need to contact your Store Manager.

Why can’t I access the My Account section outside of the U.S.?

Due to security concerns, we have restricted our website from some countries outside the US. We apologize for this inconvenience. We do offer payment over the phone by calling (201) 386-1177. Or you can set up AutoPay. Your Storage Adviser can also help you set up auto pay.

What should I do if I’m having difficulties signing into the website?

First, make sure you have selected the correct facility where your rental unit is located. The facility you select must match your email and password on file to sign in. Another possibility is that your computer may not be accepting the cookies. Make sure that your browser allows cookies (i.e., that cookies are turned on).
Sometimes, the login page will not display correctly if your browser isn’t set for Western text encoding. In most browsers, you can manually change the text encoding style by clicking on the “View” menu and selecting “Encoding” or “Text Encoding”, followed by “Default” or “Automatic”. If this doesn’t solve the problem, select either “UTF-8” or Western text encoding.

A final suggestion is to upgrade your browser to the latest version. If none of these changes help you login to the website, please contact us at Baldwin@18.188.47.120 or by calling (201)-386-1177.

How do I set up automatic payments (AutoPay) for my account?

You can set up automatic payments at any time by completing an AutoPay form at your facility or by following these instructions to set it up through your online account:

  1. Sign In to your account by clicking the “Pay My Bill” button on in the top right hand corner.
  2. Click on the tab labeled “Make a Payment.”
  3. Fill out all of the payment information, on the bottom there is an option to “Save 2.5% by signing up for Auto Pay.” Check the box and confirm the payment.

Do you offer an e-bill or payment reminder service?

We do offer a payment reminder service! Just make sure there is an email associated with your account and you will receive a payment reminder email five days prior to your due date.

How do I set up an online account?

To set up an online account first you must reserve a unit. Go to the “Find a Unit” button in the top right hand corner, then select your desired location and the size you are looking for. Simply fill out the required information and set up a password. No credit card information is needed to reserve a unit. If you are an existing tenant and want to set up an online account call 201-386-1177.

Move In FAQ

Can I pay my bills online?

Yes, paying your bill online is available through the “Pay My Bill” button on the top right hand corner. You can make one time online payments or set up Auto-Pay.

Do you accept credit cards?

We accept several major credit cards, including MasterCard®, Visa®, Discover®, or American Express®.

Do you offer rental or move-in trucks?

We have a partnership with U-Haul who specializes in moving trucks. They offer a variety of trucks and vans for your moving needs. To reserve a truck call (201) 386-1177.

Do you have moving carts available?

All StorageBlue facilities maintain an inventory of “push carts” that may be used free of charge. If you find yourself renting an inside unit and need a push cart to transport your belongings, please let the Storage Adviser know.

Do I get a lock when I rent a unit?

You can purchase a new lock at your local StorageBlue facility. We offer a variety of sizes and types of locks and recommend purchasing a disc lock to ensure the highest level of security. Combination locks are not permitted becasue they can easily be broken.

Can I buy boxes and other packing products from StorageBlue?

All StorageBlue facilities offer a wide variety of boxes and packing supplies that are available for purchase. Supplies cold include: Multi-sized boxes, bubble wrap, packing styrofoam pieces, packing wrap, locks, markers, tap, mattress covers and furniture covers. We also have U-Haul dollies and moving blanks available from RENT.

What sizes are available and how do I pick my size?

We offer a wide range of sizes to accommodate your needs. Sizes range from a 5x4x4 locker to a 18 1/2×21 extra large unit. Sizes subject to availability. Determining the right size is easy with the help of our Storage Advisers who are trained to assist you in this process. To determine the sizes available at a location near you, simply click on that location, scroll down and you’ll see the units that are available.

How far in advance can I book a reservation?

We give you the flexibility to book a reservation up to 14 days in advance to help you plan ahead, in order to hold the unit there is a $25 reservation fee. A unit can be reserved for free up to 5 days.

What are the payment terms?

StorageBlue strives to make your storage experience as convenient as possible, including paying your bill. Monthly payments can be made in-store, online, by phone (201-386-1177), or by mailing in a check. In-store payments can be made with cash, check or credit card. We can help you set-up automatic payments each month from either your credit card or checking account. To pay your bill online simply click the “Pay My Bill” button in the top right hand corner. When making a payment you’ll also have the option to set up “Auto-Pay.” There are no hidden fees attached to monthly payments, unless that payment is 7 days past due an automatic $25 late fee will attach.

General Storage FAQ

What are the access hours?

Access hours are from the time the facility opens until 15 minutes before closing. Mon-Sat from 8am – 7:45pm (9am- 6:45pm for our “Hoboken” aka Coles St. location) and Sunday from 10am- 5:45pm.

What is a locker unit?

The locker unit is a small unit that measures 5 feet wide 5 feet long and 4 feet high.

What does “lift access” mean?

A lift is also referred to as a non-passenger elevator. You’ll have access to use an elevator lift to move your belongings but customers are not allowed to ride inside. You must tell the Storage Adviser at the desk and they will call a member of the maintenance staff to operate the lift. We have staircases and passenger elevators throughout our facilities.

Do you have electrical outlets in your units?

Our units do not typically have access to electrical power.

Can I change my storage unit to a different size after I have already moved in?

Yes, depending on the units we have available. Simply let the Storage Adviser know and they can help get you set up, a $25 transfer fee will apply.

What should I do if I forgot or lost the key to my lock?

Tell the Storage Adviser on duty and they will get the maintenance man to cut the lock. Our cut lock fee is $25 and you’ll need to replace the lock.

What’s the difference between office hours and access hours?

The office hours are the hours of operation for the property. During these hours the Store Adviser will be available to assist you with your storage needs or moving and packing supplies. Access hours are the times you can access your storage unit. No access will granted 15 minutes before closing time. Move-in and move-out hours end 1 hour prior to closing time.

What is the difference between an indoor and outdoor unit?

An outdoor unit is a drive-up unit, located in the parking lot, which gives you the ability to load your belongings directly from a vehicle or truck. Outside units can be subject to extreme weather conditions, so pack accordingly. An inside unit is within the building and will require you to go inside to access your unit which may be on the first floor or may require you to use an elevator to go to another floor of the facility.

Do you offer RV/boat/car/motorcycle parking?

StorageBlue offers parking for RVs, boats, cars and motorcycles, currently this is only offered at Union City location at 3322 Hudson Ave, Union City, New Jersey.

What is a roll-up door?

Roll-up doors are the most common door in self storage. They are accessed by sliding a latch and lifting the door upward, similar to the motion of a garage door. Roll-up doors allow you to maximize the usage of your space.

What is a drive-up unit?

A drive-up unit is an outside unit that gives you the ability to load your belongings directly from a vehicle or truck. We only have drive-up units at our Jersey City (190 Baldwin Ave. Jersey City, NJ) and our Hoboken (315 Coles St. Jersey City, NJ) locations.

What does “Storage Adviser” mean?

A Storage Adviser is our version of a customer service representative. They are there to help you through out the reservation, move-in, and vacancy process. The can assist you in paying your bill, renting a U-Haul truck, or with any other question, comments, or concerns you may have.

Storage Lean FAQ

Is my initial monthly storage unit rent guaranteed for as long as I rent my storage unit?

StorageBlue works hard to provide a value to our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. Please keep in mind that your original monthly rate is not guaranteed for the life of your rental with StorageBlue. From time to time, we find it necessary to make adjustments to our customers’ rental rates in order to keep up with the rising costs associated with providing top-notch service and a clean, secure facility.

Do you offer military discounts?

Yes we do. It is called the Union Discount and can be found under the “Specials” tab. All military personal (Along with Firemen, Police, and EMTs etc.) get a 15% discount off their rent. That just our way of say “Thanks for you service to the community.”

What are your prices?

Monthly rates can be found online and vary by facility, unit size, and features. Please use our site search tools or store list find pricing at a facility near you.

What happens if your belongings go to auction?

Once the unit is sold the proceeds are applied to your outstanding balance. If the proceeds are higher than the amount due, a check for the difference will be sent to the original person leasing the storage unit. If the proceeds are lower than the outstanding balance the account will be sent to collections. We ask that whoever purchases the unit return any documents or photos, so you may contact the office to let them know you wish to come pick them up.

How long after my account is delinquent before my belongings will go to auction?

The length of time for a past-due account to be placed in auction varies by state law. We recommend that you contact the facility manager to discuss your account as soon as possible if your payment is late. StorageBlue will provide written notice to your email address or physical address listed on your account, again depending on state law. Additionally, store managers frequently try to contact any customer in default by phone prior to an auction process. As a customer it is your responsibility to make sure we have accurate, up-to-date contact information associated with your account, and to pay your bill on time.

What if I am late making my payment?

Your monthly rent is due on the same day each month (the anniversary date of the rental). StorageBlue provides a seven day grace period before charging a late fee. A late fee of $25 will attach itself on the 7th day. For further details please refer to your lease or contact your storage facility. Late fees cannot be waived and the full balance must be paid immediately to avoid being placed on auction. No partial payments are accepted. Please also note that until your account is paid in full, access to your unit will be denied and your unit will be over-locked.

What are the lease terms?

Our units are rented on a month-to-month basis. Your rental with us can be as long or as short as you need. Rent is due each month on the anniversary of your rental start date. For your convenience we offer many payment options including the option to pre-pay for up to twelve months or set up auto-pay on your account. When you are ready to vacate we prefer you give us 30 days notice, but at least 2 weeks will suffice. We DO NOT prorate rent. If you are planing to move out you must do it the day before your rent is due. If you move out on the day your rent is due or a couple days after you are responsible for that month’s rent.

Do you offer the convenience of a long term lease?

Our units are rented on a month-to-month basis which allows customers flexibility to rent for however long the unit is needed. Customers with long term needs may pre-pay on a yearly basis (12 months.)

Bluenow FAQ

How Does It Work?

BlueNow is an on-demand storage service for people that need an extra closet in their lives. It’s simple. Pick a size closet you need, purchase the boxes you need to pack your things, then pick a location that is convenient for you.
Need an item? Don’t worry, let us know what you need by logging onto your personal account and choose your item and we will bring it to you directly.

Where can I store my stuff?

Currently, we offer BlueNow in 4 locations with more to come. You can choose to store your items at one of the following StorageBlue locations below:
o Union City
3322 Hudson Ave, Union City, NJ 07087
8am-8pm M-S Sunday 10am-6pm
o Jersey City
190 Baldwin Ave, Jersey City, NJ 07306
Open 8am-8pm M-S Sunday 10am-6pm
o Hoboken/Jersey City Border
315 Coles St, Jersey City, NJ 07310
9am-7pm M-S Sundays 10am-6pm
o Newark
200 Mt Pleasant Ave, Newark, NJ 07104
Open 8am – 8pm M-S Sunday 10am-6pm

Can I retrieve my items from the storage facility in person or have it brought to me?

Of course! The location you chose is actually where your items will be stored.
Each of your boxes have a bar code that will be scanned and put into our system so you can view them through your account. Simply, go to your account and let us know which box you need and we will either bring it to you or have it ready for pickup when you arrive.

What can I store?

Our size models show different sized boxes you can store in your unit and our different size boxes show just how creative you can get. We ask you to make sure none are perishable items and adhere to the rules and regulations of New Jersey. STORE WHAT FITS! If you have any questions about what could fit, feel free to reach out to our Storage Specialists.

Do I have to make a long-term commitment?

There is a three-month minimum.

How much does BlueNow cost?

Hall Closet which is a 4x4x4 unit is $69 a month
Bedroom Closet which is a 4x5x6 unit is $99 a month
Walk-in Closet which is a 5x5x8 unit is $119 a month
Larger sizes may also be available too. No matter what, we’ve got a room to fit your needs. Paying is simple. After you choose the size and location you will be prompted to pay with your Credit Card and a receipt will be emailed to you.

Are my stored items insured?

Yes, through your RoyalBlue Protection Plan. The plan will be added to your order. If choose to opt out of protection plan, you agree to be responsible for your items even after they leave your possession.

Can I change or cancel my appointment?

Yes, you can call us directly to make a change to your appointment. Cancellations or rescheduled appointments with less than a 24-hour notice will incur a $50 fee.

How much space should I rent?

If you have questions contact our Storage Advisors and discuss what you plan on storing and recommend the best option for you.

What happens if my payment is late?

Late payments will incur a charge of $25 for any calendar month in which the monthly charges are more than ten days late. Accounts that are three months past due are subject to a lien.

Will you wait while I pack my items?

We understand that life happens and sometimes you are not ready on time. The first thirty minutes of waiting will be free of charge then every thirty minutes will be an additional $25. Please remember, charges only occur if we are waiting around for you to finish packing.

Will you pack my boxes?

No, we don’t offer packing services. Please have all loose items packed and sealed before our company arrives. Our team will be coming to you to collect the sealed packed boxes, so please make sure all items are in those boxes.

Do you sell packing supplies?

Yes, we offer all needed moving supplies. When you “Select Your Closet” the next prompt will be for the supplies you need to make it a seamless experience for you. Choose what you need and they will be added to your total at the bottom of the page.

Who is handling and delivering my belongings?

BlueNow sends our employees that specialize in scanning, handling your cherished items and transporting them to and from your chosen storage location.

Have a specific question not listed in the FAQ? Give our Storage Advisors a call, and they’ll be happy to answer your question or help you with anything you need.

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